Overview

Currently hiring an IT Help Desk Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

What You Will Do

• Assist various East Coast offices both on-site and remotely (must be able to travel min of 25% of time)
• Conduct server maintenance
• Responsible for network updates
• Set up new users /desktop/lap top/tablets & smart phones/android/printers/scanners, etc.
• Physically assist various office move if needed
• Setup and configure new computers/laptops for end users
• Identifies, researches, and resolves IT issues
• Conduct individual training sessions

Qualifications

• 2-5 years experience in an IT/Help desk role
• Knowledge of commonly-used IT concepts, practices, and procedures
• Experience supporting 100+ users
• Knowledgeable in VoiP/IPBx
• Knowledgeable in Track-It help desk software
• Excellent written and verbal skills