IT Help Desk Technician

Overview

Currently hiring an IT Help Desk Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


What You Will Do

  • Assist various East Coast offices both on-site and remotely (must be able to travel min of 25% of time)
  • Conduct server maintenance
  • Responsible for network updates
  • Set up new users /desktop/lap top/tablets & smart phones/android/printers/scanners, etc.
  • Physically assist various office move if needed
  • Setup and configure new computers/laptops for end users
  • Identifies, researches, and resolves IT issues
  • Conduct individual training sessions

Qualifications

  • 2-5 years experience in an IT/Help desk role
  • Knowledge of commonly-used IT concepts, practices, and procedures
  • Experience supporting 100+ users
  • Knowledgeable in VoiP/IPBx
  • Knowledgeable in Track-It help desk software
  • Excellent written and verbal skills

location

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